Privacy Policy.

Veilcrest respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

1. Information We Collect

• Contact details you provide to us (name, business name, email, phone number).
• Business information needed to build your system (services, pricing, hours, FAQs).
• Payment information — processed entirely by PayFast; Veilcrest never sees or stores your card or bank details.
• Basic website usage data (see our Cookie Policy).

2. How We Use Your Information

We use your information to deliver and maintain the Services you've engaged us for, to communicate with you about your account, and to improve our systems. We do not sell your information to third parties.

3. Third Parties We Share Data With

• PayFast — for payment processing.
• AI and automation providers — to run the client acquisition, follow-up, and reactivation systems we build for you.
• Hosting and infrastructure providers necessary to run your system.

Each of these providers has its own privacy policy governing how they handle data.

4. Data Security

We take reasonable technical and organisational measures to protect your information against loss, misuse, or unauthorised access.

5. Your Rights

Under POPIA, you have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, contact us at bogosi@veilcrest.com.

6. Data Retention

We retain your information only for as long as necessary to provide the Services or as required by law.

7. Contact

Privacy questions or requests: bogosi@veilcrest.com.